Refund & Returns

At Vagiphora, your comfort, safety, and hygiene are our top priorities. Because our products are intimate care items, we follow strict hygiene standards.

Returns

  • Unopened products only:
    We accept returns only if the product is unused, unopened, and in its original sealed packaging and within 14 days from ordering online.

  • Opened products cannot be returned or refunded for hygiene and safety reasons.

  • Any product with an opened outer cardboard box is not eligible for return or refund, even if the individual liners inside have not been used. This policy is in place for hygiene and safety reasons.

  • Customers are responsible for return shipping. We do not provide return shipping labels.

Refunds

  • Once an approved return is received and inspected, your refund will be processed to the original payment method.

  • Shipping fees and processing fees are non-refundable.

  • Approved returns of unopened products are subject to a $15 return processing fee per box. This fee covers return shipping, handling, inspection, and restocking costs. The remaining balance will be refunded to your original payment method after the returned items have been received and inspected.

  • Shipping costs are non-refundable. Original shipping costs will be deducted from your refund, and customers are responsible for return shipping. We do not provide return shipping labels.

Order Cancellations

  • Orders can only be canceled before they are shipped.

  • Once an order has been dispatched, it cannot be canceled.

Important Notes

  • We do not accept returns or issue refunds for products that have been opened, used, or tampered with.

  • This policy helps ensure the safety and integrity of our products for all customers.

  • Return Conditions

    • Products must be unopened, unused, and in their original packaging.
    • Returns must be authorized by Vagiphora before being shipped back.
    • Refunds are issued only after the returned products pass inspection.


    Lost or Stolen Package Policy

    We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. However, we understand how frustrating this can be and are happy to assist in guiding you through the process of locating your package.

    If your order is missing, we recommend taking the following steps:

    1. Check Your Surroundings – Sometimes packages are placed in a secure or alternate location (e.g., with a neighbor, building office, or hidden spot).

    2. Verify Your Shipping Address – Ensure the address on your order confirmation matches your delivery location.

    3. Contact USPS – You can file a Missing Mail Search at https://www.usps.com/help/missing-mail.htm

    4. File a Claim – If your package is confirmed lost or stolen, you may be eligible to file a claim with USPS at https://www.usps.com/help/claims.htm

    If you need any additional details from us to assist with your claim, feel free to contact our support team . We’re here to help guide you through the process!